FAQs

The delivery time for your product order will depend on the approval of the mock-up. Once the mock-up is approved, the production process will take two weeks or less before your order is shipped to you.

We guarantee that the client's final files will be sent in the highest quality possible, ensuring that every detail is preserved. Alternatively, we are also happy to accommodate any specific file format or type requested by the client for their convenience and compatibility.

Our service cost is determined by the specific requirements and needs of each client, resulting in a variable pricing structure. We tailor our pricing to ensure that clients only pay for the services they need, allowing for flexibility and cost-effectiveness.

Our process with clients is highly customized and adaptable to each unique job. We start by understanding their specific needs and requirements, and visual references provided by the client are extremely valuable in this phase. Once we have gathered the necessary information, we proceed with multiple rounds of feedback and design options, ensuring that clients have the opportunity to choose from a range of creative solutions tailored to their preferences.

Starting a service with us is a simple and straightforward process. Clients can reach out to us via our website or contact channels to discuss their specific requirements and initiate the service. We will guide them through the necessary steps and ensure a seamless onboarding experience.

Our payment terms are designed to provide clarity and convenience to our clients. Once we have gathered all the necessary information regarding the types of services you require, we promptly send you an invoice for the agreed-upon services. For larger jobs, we do require a deposit of 50% of the total cost upfront, with the remaining payment to be made upon completion of the job, ensuring a fair and mutually beneficial payment arrangement.

We understand that revisions or changes may be necessary during the course of a project. We offer a specified number of revision rounds or iterations as part of our service, ensuring that clients have the opportunity to provide feedback and request modifications to meet their satisfaction.

We offer a rush service option for clients who require expedited delivery. Depending on the type of job, a rush fee will be applied to prioritize their project over others, ensuring prompt attention and faster turnaround times to meet urgent deadlines.

Absolutely! We understand that each business has unique requirements, and we are dedicated to tailoring our services to meet specific business needs. We offer customizable solutions that can be adjusted and adapted to align with the specific goals, branding, and objectives of our clients' businesses.

We offer ongoing support and maintenance services to provide continued assistance and ensure the smooth operation of our clients' projects. Additionally, we prioritize the safety and security of our clients' files, ensuring that backups are maintained and readily available in the event of any data loss, providing peace of mind for our clients.

We understand that effective communication is vital throughout a project, and we adapt to each client's preferences. Our preferred method of communication is email, as it allows for clear documentation and easy tracking of all project-related discussions, ensuring efficient collaboration and a transparent communication trail.

Our cancellation policy states that if we have not received any communication from the client for a period of two weeks, we reserve the right to cancel the job. However, we understand that unexpected situations may arise, and we are open to resuming the project from where we left off as long as there is clear and timely communication with our team.

We take great pride in ensuring the quality and consistency of our work for each client. Our team follows a meticulous quality assurance process, conducting thorough reviews and checks at various stages of the project to maintain high standards and deliver consistent results that meet or exceed our clients' expectations.

We currently do not offer international shipping services.